Contact Puppies n Kittens Heaven
We’re here to help you every step of your pet journey. Whether you have questions about available puppies and kittens, adoption, delivery, or care advice — our team is always happy to assist.
We believe communication should be easy, friendly, and transparent. No pressure, no confusion — just honest guidance from people who truly care about animals.
Brewers Bush, Cockpen Rd, Bonnyrigg EH19 3JH, United Kingdom
Get in Touch
Customer Support Hours
Monday – Saturday: 9:00 AM – 7:00 PM
Sunday: 11:00 AM – 4:00 PM
(All times UK)
Email Support
info@puppiesnkittensheaven.com
We typically respond within 24 hours.
WhatsApp / Live Chat
Available during business hours for quick questions.
Adoption & Availability Enquiries
If you’re contacting us about a specific puppy or kitten, please include:
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Breed you’re interested in
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Your location in the UK
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Preferred timeline
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Any experience with pets
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Household details (children, other pets, etc.)
This helps us match you with the right companion faster.
Delivery & Collection Questions
We provide safe, stress-free UK delivery options and can explain:
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Delivery timelines
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Travel safety procedures
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Health documentation
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Pickup arrangements
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Preparation for arrival
Your pet’s comfort and safety always come first.