Frequently Asked Questions (FAQ)
Welcome to the FAQ page for Puppies n Kittens Heaven. We’ve answered the most common questions families ask before welcoming a new puppy or kitten. If you don’t see your question here, our support team is always happy to help.
1. Are your puppies and kittens health checked?
Yes. Every pet receives a veterinary health examination before placement. They are up to date on age-appropriate vaccinations, parasite prevention, and general wellness checks. Health documentation is provided at adoption.
2. Where do your pets come from?
We work only with ethical, home-based breeders in the UK who follow strict welfare standards. Our focus is on responsible breeding, early socialization, and clean living environments — never high-volume commercial operations.
3. Can I visit before adopting?
Visits are arranged by appointment only to protect the comfort and safety of the animals. Scheduled consultations allow us to provide personal attention and a calm environment for pets and families.
4. Do you offer delivery within the UK?
Yes. We provide safe, stress-free UK delivery options. Pets travel with care, proper documentation, and comfort measures to ensure a smooth transition into your home.
5. What is included when I adopt?
Your adoption includes:
-
Health record documentation
-
Vaccination record
-
Feeding guidance
-
Care instructions
-
Ongoing support access
-
Veterinary clearance
We want every new owner to feel prepared and confident.
6. How old are the pets when they go to new homes?
Pets are placed only when they reach an appropriate age for safe transition. This ensures proper development, socialization, and readiness for their new environment.
7. Do you support first-time pet owners?
Absolutely. Many of our families are first-time owners. We provide guidance on feeding, training, grooming, and adjustment to help new owners succeed.
8. What if I have questions after adoption?
Our support continues after placement. Owners can contact us anytime for advice on care, behaviour, nutrition, or adjustment. We believe in lifelong responsibility to the pets we place.
9. Are deposits refundable?
Deposit policies are explained clearly during the adoption process. We aim for transparency and fairness while ensuring pets are matched with committed families.
10. How do I prepare my home?
We recommend preparing:
-
A quiet sleeping area
-
Food and water bowls
-
Appropriate food
-
Toys and enrichment
-
Grooming supplies
-
A scheduled vet visit
Preparation helps your new companion settle quickly.
11. Can you help match me with the right breed?
Yes. We guide families based on lifestyle, home environment, and experience level. Matching temperament and energy level is just as important as appearance.
12. Why choose Puppies n Kittens Heaven?
Families choose us because we prioritise:
✔ Ethical sourcing
✔ Animal welfare
✔ Transparent communication
✔ Health assurance
✔ Ongoing support
✔ Responsible ownership education
We care about long-term success — not quick sales.